Help Center

Frequently Asked Questions (FAQ)

General Enquiries

How does the website work?

Can I try the website before I join?

How much does it cost to create an account?

How can I get help using the site?

How do I find my nearest store?

Payment Information

How do I pay for my order?

Do I need to have a PayPal account? Can I just pay with my credit card?

What are the Credit Card types accepted on the site?

I am having difficulty paying for my order?

Can I use a gift card or store voucher to pay for my online order?

Can I pay for my order when I collect it from my nearest store?

Account Details

How do I create an account?

I have forgotten my password

I would like to make a change to my account details

I would like to start receiving email notifications about discounts and special offers

Order Information

Can I cancel and receive a refund for my order?

I have placed my order and realised I have made a mistake and would like to make a change. How can I do that?

Are the photos I order online printed at my local store?

I have a coupon code for a promotional offer. How do I redeem it?

I have not received a confirmation email from Harvey Norman PhotoCentre once my order was placed, but I have received an email from PayPal. Will my order be processed?

I am not happy with the order I have received. What do I do?

Delivery Information

How long does it take to process my order?

What are the delivery costs?

Can my order be prioritised or sent by Express Post if I pay extra?

How can I check the status of what I have ordered online?

My Order Status is 'Shipped' but I have still not received my order

Can I change the shipping address, pick up location or contact phone number after my order has been placed?

I have not yet been contacted by my local Harvey Norman store to say my order is ready to be collected. How do I chase it up?

I have chosen Home Delivery but my order has not arrived

I have only received part of my order

Technical Help

How do I upload my photos?

What format do my photos need to be to upload?

Do my photos get resized automatically during upload?

I am having problems uploading photos using a Mac computer

Why and how do I clear my browser cache?

I am doing my own colour correction. Which colour space profile should I use?

Digital Prints

How do I order digital prints?

How do I preview images to ensure that my photos are not cropped?

How do I crop my photos?

A yellow exclamation mark (!) or a red cross (X) appears on my photo on the screen. Why is that?

Can I add text to my photos?

Photobooks

I need assistance creating my photobook order

I would like to arrange my photos to be placed in my photobook in a certain order. Is that possible?

How do I add more pages to my photobook?

Can I upload and add more photos to my photobook after starting my project?

Can I change the style of photobook once I have started my project?

Can I order the photobook I have created in different sizes once I have completed my project?

A yellow exclamation mark (!) or a red cross (X) appears on my photo on the screen. Why is that?

I am ordering a Classic photobook with a cut out in the front cover. Will the dotted line on the first page appear in my finished photobook?

I have accidentally deleted a project that I have already ordered. Can I order more copies?

Canvas Prints

I would like help creating my canvas print order

What is the red border around the canvas print work area?

A yellow exclamation mark (!) or a red cross (X) appears on my photo on the screen. Why is that?

Can I upload and add more photos to my canvas print after starting my project?

Can I order canvas print that I have created in a different size once I have completed my project?

How do I clean my canvas print?

Calendars

Can I change the start date of my calendar once I have started my project?

Can I upload and add more photos to my calendar after starting my project?

A yellow exclamation mark (!) or a red cross (X) appears on my photo on the screen. Why is that?

Photo Gifting

A yellow exclamation mark (!) or a red cross (X) appears on my photo on the screen. Why is that?

I cannot see the finished gift on the screen, have I done it right?

Frequently Asked Questions (FAQ)