FAQ

General enquiries
How can I contact you?
Where can I find a store near me?
How much does it cost to create an account?

Payment Information
How do I pay for my order?
What are the Credit Card types accepted on the site?
Do I need to have a PayPal account? Can I just pay with my credit card?
I am having difficulty paying for my order?
Can I use a gift card or store voucher to pay for my online order?
My refund seems to be taking a long time to reach my bank account. Why the delay?

Account Details
How do I create an account?
I have forgotten my password
I would like to make a change to my account details

Order Information
I have items in my shopping cart that I am not ready to order. How can I make sure that I don't order them?
Are the photos I order online printed at my local store?
I have a coupon code for a promotional offer. How do I redeem it?
I would like to return my order, how can I do this?
Can I cancel and receive a refund for my order?
I have placed my order and realised I have made a mistake and would like to make a change. How can I do that?
I am not happy with the quality of my products, how do I return them?
I have not received a confirmation email from Harvey Norman Photo Centre once my order was placed, but I have received an email from PayPal. Will my order be processed?

Delivery Information
How can I check the status of what I have ordered online?
My Order Status is 'Shipped' but I have still not received my order
How long does it take to process my order?
I have not yet been contacted by my local Harvey Norman Photo Centre to say my order is ready to be collected. How do I chase it up?
I have chosen Home Delivery but my order has not arrived
I have only received part of my order
Can I change the shipping address, pick up location or contact phone number after my order has been placed?
Can my order be prioritised or sent by Express Post if I pay extra?
What are the delivery costs?

Technical help
How do I upload my photos?
Why and how do I clear my browser cache?
Do my photos get resized automatically during upload?
In store printing guide for new software - Please click to download the following file
What format do my photos need to be to upload?
I am doing my own colour correction. Which colour space profile should I use?
I am unable to upload photos from my Mac
Where are my saved projects?

Digital Prints
How do I order digital prints?
How do I preview images to ensure that my photos are not cropped?
How do I crop my photos?
Can I put white borders on photos?
Can I add text to my photos?
A yellow exclamation mark (!) or a red cross (X) appears on my photo on the screen. Why is that?

Photobooks
I need assistance creating my photobook order
Can I change the style of photobook once I have started my project?
Can I order the photobook I have created in different sizes once I have completed my project?
I would like to arrange my photos to be placed in my photobook in a certain order. Is that possible?
Can I upload and add more photos to my photobook after starting my project?
A yellow exclamation mark (!) or a red cross (X) appears on my photo on the screen. Why is that?
How do I add more pages to my photobook?
How do I add text to my photobook?
How do I add borders to my photos in my photobook project?
How do I change the background in my photobook project?
How do I add embellishments to my photobook project?
I am ordering a Classic photobook with a cut out in the front cover. Will the dotted line on the first page appear in my finished photobook?
How do I create slightly different versions of the same photobook?
I have gone back into my saved project that I have ordered and it looks different to what I had ordered. Will the item be printed with my final changes?
I have accidentally deleted a project that I have already ordered. Can I order more copies?

Canvas Prints
I would like help creating my canvas print order
What is the red border around the canvas print work area?
A yellow exclamation mark (!) or a red cross (X) appears on my photo on the screen. Why is that?
How do I add text to a canvas print?
How do I add borders to my photos on my canvas print project?
How do I change the background of my canvas print project?
How do I add embellishments to my canvas print project?
Can I order canvas print that I have created in a different size once I have completed my project?
Can I upload and add more photos to my canvas print after starting my project?
I have gone back into my saved project that I have ordered and it looks different to what I had ordered. Will the item be printed with my final changes?
How do I clean my canvas print?

Calendars
Can I change the start date of my calendar once I have started my project?
Can I upload and add more photos to my calendar after starting my project?
A yellow exclamation mark (!) or a red cross (X) appears on my photo on the screen. Why is that?
How do I create slightly different versions of the same calendar?
I have gone back into my saved project that I have ordered and it looks different to what I had ordered. Will the item be printed with my final changes?
I have accidentally deleted a project that I have already ordered. Can I order more copies?

Photo-Gifting
I cannot see the finished gift on the screen, have I done it right?
A yellow exclamation mark (!) or a red cross (X) appears on my photo on the screen. Why is that?
How do I add text to a photo-gifting item?

General enquiries

How can I contact you?

If you have a query regarding Harvey Norman Photo Centre please visit the Contact us page.

Where can I find a store near me?

Find a Harvey Norman Photo Centre near you with our Store Locator tool.

How much does it cost to create an account?

It's free to create an account. For a full price list of the products we sell, including postage and handling changes, please refer to our Products listing and Delivery Information.

Payment Information

How do I pay for my order?

Once you have added products to your shopping cart, complete the payment for your order via credit card or PayPal. Payment must be instant and orders will not be processed without prior payment. Our payment process is provided by PayPal Australia. The site is certified as a VeriSign Secure site, which encrypts data and transmits payment details over an SSL (Secure Socket Layer) connection. SSL is a security protocol with which data is transmitted over an encrypted connection. The SSL connection is established automatically.

To learn more about PayPal click here.

What are the Credit Card types accepted on the site?

The credit cards accepted on the site include Visa Card & Mastercard. We do not accept American Express.

Do I need to have a PayPal account? Can I just pay with my credit card?

You do not need to have an account with PayPal, you can pay with your credit card.

I am having difficulty paying for my order?

As all payments to us are collected through PayPal, if you are experiencing difficulties making payment for your order you will need to contact the PayPal Helpdesk on 1800 073263.

Can I use a gift card or store voucher to pay for my online order?

Gift cards or store vouchers can only be redeemed at your local store, and unfortunately these cannot be used when placing your order for online photos or gifting items.

My refund seems to be taking a long time to reach my bank account. Why the delay?

If you have received a refund confirmation email from PayPal, we have processed the refund. You may need to contact your bank to check on the delay. If you are expecting a refund but have not received a refund confirmation email from PayPal, please contact Customer Support. Your refund will be returned to the same credit card or account from which it was originally debited.

Account Details

How do I create an account?

Click on the "Sign In" button at the top of the home page, which will open a new window. If a new window does not open, you may need to turn off any pop-up blockers that may be active in your internet browser.
Click on the "Register for free" button.
Enter the required information, and click on the "Submit" button.

I have forgotten my password

If you have forgotten your password, please click on the "Forgot my password" link on the Sign In page. Enter your email address, and you will be sent a confirmation email with your new password information. If you do not receive an email, check your spam or junk mail folders.

I would like to make a change to my account details

Click "Sign In" and enter your email address and password.
Once logged in, click the "My Account" button at the top of the page.
Change your account details as required, and then click "Apply"

Order Information

I have items in my shopping cart that I am not ready to order. How can I make sure that I don't order them?

Once signed into your account, click on the Shopping Cart button at the top of the page. Next to each product is a View Details button. Click this button next to the item that you are not ready to order. Click on the "-" button until the quantity equals zero. When done, click OK.
When you are ready to order this item, repeat the same process clicking the "+" button to increase the quantity to the correct amount.

Are the photos I order online printed at my local store?

No. Your photographs are printed at an external printing lab and shipped to your local store.For information on delivery times, please click here

I have a coupon code for a promotional offer. How do I redeem it?

How to redeem your code

Sign Up or Sign In to www.harveynormanphotos.co.nz
Design your order and place your completed item in the shopping cart
Repeat the process with any other products or prints that you would like to order
In the 'Invoice Summary' section, in the promotions drop down menu on the left of the screen select 'Use promotion code', and enter the code, and click apply (the amount of the discount will be shown in red).
Proceed to checkout and make payment.

I would like to return my order, how can I do this?

If for any reason you are not satisfied with the quality of our products, you should contact our Support Team within 30 days of placing your order via the Contact Form .

Please ensure you refer to your Order Number so that we can assist you.
Once you have contacted us and we have identified the cause of the problem, we will let you know the options available. Where the problem has occurred in the production of your order we will usually be able to arrange a re-print or a refund. Please note that in some circumstances you may be required to return the item to us using our Reply Paid address so that we can assess the item before we agree to re-print or re-do.

Harvey Norman Photo Centre are not responsible for poor quality products that result from :

Your decision to use a low resolution or poor quality image
Errors in spelling, punctuation or accuracy of any text, or the placement of images, text or embellishments. This also includes custom selections such as borders, formatting and also errors that you have made in selecting the size or type of product, for example you have selected matte finish for digital prints, and you had wanted gloss prints.

We recommend you carefully preview your project before ordering, and ensure you are satisfied before adding the item to your Shopping Cart. A tick box will prompt you to confirm this at the time you place your project into your shopping cart.

Please note that we cannot cancel or make any changes to orders once you have proceeded through the payment checkout.

YOUR STATUTORY RIGHTS

Our goods come with guarantees that cannot be excluded under the New Zealand Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

*The benefits to you under this Returns and Refunds Process are in addition to and do not limit your rights and remedies under the Australian Consumer Law and other laws. The expiry of this Returns and Refunds Process 30 days after placing your order does not affect those rights.

Can I cancel and receive a refund for my order?

Once your order is submitted, it uploads directly into an automated processing system. Unfortunately, the system is unable to be altered, so we cannot cancel and refund your order.

I have placed my order and realised I have made a mistake and would like to make a change. How can I do that?

Once your order is submitted, it uploads directly into an automated processing system. Once your order has been placed, it is unfortunately not possible to make any changes to your order.

I am not happy with the quality of my products, how do I return them?

Please contact Customer Support.

I have not received a confirmation email from Harvey Norman Photo Centre once my order was placed, but I have received an email from PayPal. Will my order be processed?

If you do not receive a confirmation email from Harvey Norman Photo Centre for your order, please check the spam folder of your email program. If your Harvey Norman Photo Centre confirmation email is not there, please contact Customer Support to confirm that your order has been received.

Delivery Information

How can I check the status of what I have ordered online?

You can now check the status of your online order and view your order history by:

Click "Sign In" and enter your email address and password.
Once logged in, click the "My Orders" button at the top of the page.
The current status of your most recent orders will be displayed.

A description of each status can be seen below:

In Progress - Your order has been received by our system and the printing lab is processing the information.
In Production - The printing lab has received your order and is currently printing and producing your items.
Shipped - Your order has been packaged and posted from the printing lab. Please allow 5-7 days from this date for your order to arrive in the post or be ready to be picked up in-store.
Received in store - Your order has been received at the store and is ready to be picked up. The store will then call you to advise that your order is ready (This only applies to orders chosen to be picked up instore)

My Order Status is 'Shipped' but I have still not received my order

Your order status will display as 'Shipped' once your order has been despatched from the lab. The date the order is shipped will be shown in the 'Status Date' field in the My Orders section of the website.
Your order will be delivered via Australia Post and normal postage times will apply. If your order is being delivered to your nearest Harvey Norman Photo Centre , once your order is received the store will call you and advise that your order is available for collection.

How long does it take to process my order?

Your order will be printed and despatched from the lab within approximately 5-7 days of the order being placed. This lead time may vary during peak periods.

I have not yet been contacted by my local Harvey Norman Photo Centre to say my order is ready to be collected. How do I chase it up?

If your order has been shipped and you have not yet received a call from your nearest store, you can call and speak to the Harvey Norman Photo Centre staff. You can use the Store Locator to find the contact details of your nearest store. Provide your name and order number to the store staff and they will advise if your online order is available for collection.

If they do not have your order, please contact Customer Support.

I have chosen Home Delivery but my order has not arrived

If your Home Delivery order has been shipped and has not yet arrived, please contact your local Post Office to enquire if your order is being held for collection. If they do not have your order, please contact Customer Support.

I have only received part of my order

Due to certain products being fulfilled by different printing labs, you order may not arrive in the same parcel. Please check the My Orders tab of the website to confirm the current status of each part of your order. If your order is being sent to your nearest store, you will be called when each item is available to be collected.

Can I change the shipping address, pick up location or contact phone number after my order has been placed?

Once an order has been finalised and submitted for processing, it is unfortunately not possible to make any changes to your order, including the delivery address and contact phone number.

Can my order be prioritised or sent by Express Post if I pay extra?

We are unable to prioritise orders that have been submitted, and the lab will process jobs in the order that they are received. Due to the large volume of orders processed, the lab is unable to single out an order to send via Express Post.

What are the delivery costs?

For delivery costs, please refer to the Delivery Information page.

Technical help

How do I upload my photos?

Sign into the website using your email address and password.
Click on the My Photos button
Select an Album to upload your photos into. If you do not have an album, you will need to create one
If a message appears at the top of your browser that states: "The website wants to install the following add-on:" click on the message and select "Install ActiveX Control"
Follow the instructions given to install the software. You may need to log back in to your account.
Click the "Upload Pictures" button in the bottom right hand corner of the main menu screen.
Select an Image uploader to use and click OK
If you select the Aurigma uploader, a message may appear at the top of your browser that states: "The website wants to install the following add-on" Click on the message and select "Install ActiveX Control"
Follow the instructions given to install the software. You may need to log back in to your account.
When using the Aurigma uploaded, you will also have the option of choosing an upload quality. Select an Image Quality option, and click OK. If you would like to order large items such as canvas prints, we recommend using the Large Image Upload option (for more information, click here)
You will then be able to select the location on your computer from which to upload your photos. ie. My Pictures.
Select the images that you would like to upload, and click the "upload" button. Your photos will now be uploaded to your album.

Why and how do I clear my browser cache?

Often referred to as the cache, the Temporary Internet Files folder contains a kind of travel record of the items you have seen, heard, or downloaded from the Web, including images and Web pages. Typically these items are stored in the Temporary Internet Files folder. All those files stored in your cache take up space, resulting in your computer more time to display a Web page.

From time to time, you may need to clear out the files stored in your cache to free up some space on your computer. This is called clearing the cache.

In order to clear your cache for just the current page you're visiting. Press and hold [Ctrl] on your keyboard, then Press [F5] or click on the Refresh button (square button on the toolbar with opposite-facing arrows).

You can clear all of your temporary internet files by following the instructions below:

Internet Explorer
1. Once your browser is open, click the Tools menu and select Internet Options.
2. Make sure the General tab is selected.
3. Under "Browsing History" click "Delete"
4. In the new window, click "Delete Files" in the Temporary Internet Files section, and then "Yes"

Firefox 1.5 / 2.0 / 3.0
1. Once your browser is open, click the Tools menu and select Clear Private Data
2. Remove checks from everything except cache. Leave cache checked.
3. Click Clear Private Data Now

Do my photos get resized automatically during upload?

When using the Aurigma Uploader, There are 3 different upload options available.
Small - Suited for small gifting items.
Medium - Suited for regular prints and some enlargements'.
Large - Suited for large prints and canvas.

The image will be resized based on your selection. By choosing a smaller upload option, the upload speed will increase, however the image quality will be reduced. You only need to use the upload size based on what you are planning on ordering. The quality of the image will not be increase by choosing a higher upload option.

In store printing guide for new software - Please click to download the following file

Click here to download IK User Manuall.pdf

What format do my photos need to be to upload?

When using the Aurigma uploader, you are only able to upload files that are saved in a JPG format. The Imagine Uploader will accept files in the following formats: JPG, GIF, PSD, TIF & BMP.

I am doing my own colour correction. Which colour space profile should I use?

If you are performing your own colour correction using an external image editing software package, we recommend that you use an sRGB colour space profile.

I am unable to upload photos from my Mac

There are a number of reasons why you may not be able to upload your photos using a Mac OS computer.

- If you are using Safari as the internet browser, we suggest you try using Firefox as the browser instead
(free download available from here )
- If you are unable to see an "Upload" button, this may be an issue with your screen resolution. To resolve this problem:

1. Click on the Apple menu in the top left hand corner of the screen.
2. Select System Preferences -> Displays
3. Under the heading "Resolutions" select a setting of 1024x768 or higher

- If you have not been able to upload your images using the Aurigma Uploader, try using the Imagine Uploader instead.

- If the above does not resolve the issue, we suggest you clear your cookies and cache. When using Firefox, this can be done by:

1. Once your browser is open, click the Tools menu and select Clear Private Data
2. Remove checks from everything except cache. Leave cache checked.
3. Click Clear Private Data Now

Where are my saved projects?

Your saved projects can be located by using the My Projects button on the Main Menu. Your saved projects will be organised by category so that they can be easily located.

Digital Prints

How do I order digital prints?

From the Main Menu, click on the "Digital Prints" button.
Select the album that your photos have been uploaded to, and click ok. (For help uploading photos, click here.
Select the photos that you would like to order, and click Continue.
Select the print size for the photos that you would like to order.
For each photo, use the Preview and Edit features to ensure that important parts of your photo will not be cropped off when printed. Areas to be cropped will be marked with a grey shaded area when editing your photo (for more information about cropping your images or selecting the Do Not Crop option, click here)
Select the prints you would like to order by clicking on them, or clicking the "Select All" button.
Use the "+" key to select the quantity you would like of each print.
When finished, click "Continue"
You will need to acknowledge that you have previewed your order (for more information about this, click here)
Select the paper type for your order and click Continue.
Select any border options for your order and click Continue
Click on the "Check Out" button to finalise your order or "Continue Shopping" to add further items to your Cart.

How do I preview images to ensure that my photos are not cropped?

Depending on the size of your original image and the paper size that you select for your prints, some amount of cropping may occur to your photos. To ensure that this cropping does not result an important part of your photo being removed, we recommend that you preview each image before proceeding with your order. To preview your photo:

. Choose the photos that you would like to order and size from the list on the right hand side of the screen.
Select a photo to preview by clicking on it once. Your photo will be highlighted.
Click on the Preview button.
Your photo will be displayed and any cropping that will occur will be shown with dark grey shading.
If you would like to adjust the area of the photo that will be cropped, close the preview window, click on Edit, and then Crop.

If you do not want any cropping to occur to your photo, you are able to select the Do Not Crop option from the Edit menu. Please note that by selecting the Do Not Crop option, your photos may be printed with white space surrounding your image. A preview of this will be displayed when selecting the Do Not Crop option.

How do I crop my photos?

It is possible to crop photos that you have uploaded at the time of placing your order by following the instructions given below. Please note that the following instructions will not effect the original image that you have uploaded to your account, and your changes will only apply to your current digital print order.

When creating your digital print order, select one photo you would like to crop, by clicking on it once. Your photo will be highlighted.
Click the "Edit" button
Select the "Crop" tool
Drag the corner of the print area to adjust the size of the print area. You can also click and drag on the print area to reposition the area to be printed.
Click "Apply" when done.

Can I put white borders on photos?

When ordering prints, it is possible to request that white borders are added to your photos when printed. You can select this option when you are finalising your order and taking it to the Shopping Cart to complete payment.

Can I add text to my photos?

Unfortunately, it is not possible to add text to your photos after they have been uploaded to the website. If you would like to add text to your photos, you will need to do this using an external image editing software package (such as PhotoShop) before uploading your photos to the website.

A yellow exclamation mark (!) or a red cross (X) appears on my photo on the screen. Why is that?

The yellow exclamation mark and red cross are warnings that the image that you have used for your photo are of a low resolution, which may give poor results when printed. We strongly suggest that you do not proceed with your order if these warnings appear. To continue with your order, either select a smaller sized print or try uploading a larger size image.

Photobooks

I need assistance creating my photobook order

Please refer to the following information for assistance creating your personalised photobook project.

Can I change the style of photobook once I have started my project?

Once you have started a project you cannot change the style of your photobook. If you go back to the start of your project to change the size or style, you will lose the progress of your project. Please save the project you were working on and start again, using a new project. You can use your original saved project as a visual reference for recreating it.

Can I order the photobook I have created in different sizes once I have completed my project?

Unfortunately not possible to recreate a project you have already saved in a different size or style. If you would like to change the size of your photobook, you will need to create a new project.

I would like to arrange my photos to be placed in my photobook in a certain order. Is that possible?

Yes. When creating your photobook, you will have the choice to have your photos automatically positioned in the photobook project or to create your own layout. If you would like to position your photos yourself, select the "Auto Create - Automatically fill the book with your selected pictures" option when prompted.

Can I upload and add more photos to my photobook after starting my project?

Once your project is underway, you can click the 'Load More' button and follow the prompts to upload and add more images to be used in your project.

A yellow exclamation mark (!) or a red cross (X) appears on my photo on the screen. Why is that?

The yellow exclamation mark and red cross are warnings that the image that you have used for your photo are of a low resolution, which may give poor results when printed. We strongly suggest that you do not proceed with your order if these warnings appear. To continue with your order, either reduce the size of the image until the warning disappears or try uploading a larger size image.

How do I add more pages to my photobook?

In order to add extra pages into a photobook project, please follow the instructions given below:

Open your photobook project
Click on the "Arrange Pages" button at the bottom of the screen.
Select the page after the page you would like to add by clicking on it once.
Click the "Insert" button.
It is also possible to change the order of your pages by clicking each page and dragging it to a new location

Please note: Additional charges apply for extra pages (see here for more pricing). It is not possible to add extra pages to 4x4" or 8x8" soft cover photobooks. These personalised photobooks must have 20 pages in total.

How do I add text to my photobook?

Open your photobook project at the page you would like to add text to
Click on the Text tool in the toolbar on the left of the work area. "Add Text" will appear on the page, surrounded by a blue border.
Insert your text in the text box provided
You can also change the font style, colour, size and alignment as required.
If you decide that you do not want to keep the text on your page, select the text by clicking on it once, then click the Delete button.

How do I add borders to my photos in my photobook project?

In order to add borders to the photos your photobook project, please follow the instructions given below:

Open your photobook project
Click on the "Borders" button from the menu at the top of the work area.
Borders are grouped by category. Select a category of borders from the drop-down menu.
Select the border you would like to use, then click and drag the border onto the correct photo in your photobook project.
In the Border Options window, select which photos you would like to apply the border to, then click OK.

Note: If you would like to remove a border from your project, select and drag the "no border" thumbnail onto your image in the work area as above.

How do I change the background in my photobook project?

In order to change the background of your photobook project, please follow the instructions given below:

Open your photobook project
Click on the "Backgrounds" button from the menu at the top of the work area.
Backgrounds are grouped by category. Select a category of background from the drop-down menu.
Select the background you would like to use, then click and drag the background onto the correct page in your photobook project.
In the Background Options window, select which pages you would like to apply the background to, then click OK.

How do I add embellishments to my photobook project?

In order to add embellishments to your photobook project, please follow the instructions given below:

Open your photobook project
Click on the "Embellishments" button from the menu at the top of the work area.
Embellishments are grouped by category. Select a category of embellishments from the drop-down menu.
Select the embellishment you would like to use, then click and drag it into the correct page of your photobook project.
The embellishment can be resized by clicking and dragging the corner of the image or by using the Zoom tool in the tool bar on the left hand side of the work area. It can also be rotated by using the Rotate tool.

I am ordering a Classic photobook with a cut out in the front cover. Will the dotted line on the first page appear in my finished photobook?

Classic photobooks have a cut-out window in the cover which allows you to see the image on the first page through the cover. The dotted line on the first page indicates the area that will be able to be seen through the cover of the book. The line will not appear on your finished project, and acts as a guide only.

How do I create slightly different versions of the same photobook?

To create and save different versions of a photobook, complete your first item, save and name the project, and finalise your order which will place it in your Shopping Cart. From the Shopping Cart click 'Edit'. You must give this next project a different name to the first project and consequently save any changes to the new project. These named, saved projects should also appear in your photobook saved projects areas when you go back to the Main Menu. When you have made your amendments, complete your second book and then order both versions from the Shopping Cart.

I have gone back into my saved project that I have ordered and it looks different to what I had ordered. Will the item be printed with my final changes?

The project that is received by the lab will be exactly as it was at the time that you placed the item in your Shopping Cart. When you have completed a project we strongly suggest you SAVE your project before clicking Next to send it to the shopping cart to be ordered. This way, your saved project will include any changes made since you last pressed 'Save'. Your saved project will then appear the same as the project you have ordered.

I have accidentally deleted a project that I have already ordered. Can I order more copies?

If you have deleted your saved project from your account, you will unfortunately not be able to order more copies of this item. You will need to recreate the deleted project, perhaps using your initial order for visual reference.

Canvas Prints

I would like help creating my canvas print order

Please refer to the following information for assistance creating your canvas print project.

What is the red border around the canvas print work area?

The red border around the work area indicates the part of your image that will be wrapped around the side of the frame on your finished canvas print. The red border itself will not be printed on your canvas, and appears as a guide only. When designing your canvas print, please make sure that all of the image that you want to appear on the front of your canvas is inside the red border.

A yellow exclamation mark (!) or a red cross (X) appears on my photo on the screen. Why is that?

The yellow exclamation mark and red cross are warnings that the image that you have used for your photo are of a low resolution, which may give poor results when printed. We strongly suggest that you do not proceed with your order if these warnings appear. To continue with your order, either reduce the size of the image until the warning disappears or try uploading a larger size image.

How do I add text to a canvas print?

Open your canvas print project
Click on the Text tool in the toolbar on the left of the work area. "Add Text" will appear in the work area, surrounded by a blue border.
Insert your text in the text box provided
You can also change the font style, colour, size and alignment as required.
If you decide that you do not want to keep the text in your project, select the text by clicking on it once, then click the Delete button.

How do I add borders to my photos on my canvas print project?

Borders can only be added to collage canvas prints, and can not be applied to single image projects. In order to add borders to the photos your canvas print project, please follow the instructions given below:

Open your canvas print project
Click on the "Borders" button from the menu at the top of the work area.
Borders are grouped by category. Select a category of borders from the drop-down menu.
Select the border you would like to use, then click and drag the border onto the correct photo on your canvas print project.

Note: If you would like to remove a border from your project, select and drag the "no border" thumbnail onto your image in the work area as above.

How do I change the background of my canvas print project?

In order to change the background of your canvas print project, please follow the instructions given below:

Open your canvas print project
Click on the "Backgrounds" button from the menu at the top of the work area.
Backgrounds are grouped by category. Select a category of background from the drop-down menu.
Select the background you would like to use, then click and drag the background into your project.

How do I add embellishments to my canvas print project?

In order to add embellishments to your canvas print project, please follow the instructions given below:

Open your canvas print project
Click on the "Embellishments" button from the menu at the top of the work area.
Embellishments are grouped by category. Select a category of embellishment from the drop-down menu.
Select the embellishment you would like to use, then click and drag it into your project.
The embellishment can be resized by clicking and dragging the corner of the image or by using the Zoom tool in the tool bar on the left hand side of the work area. It can also be rotated by using the Rotate tool.

Can I order canvas print that I have created in a different size once I have completed my project?

It is unfortunately not possible to change a project you have already saved in a different size. If you would like to change the size of your canvas print, you will need to create a new project.

Can I upload and add more photos to my canvas print after starting my project?

Once your project is underway, you can click the 'Load more' button and follow the prompts to upload and add more images to be used in your project.

I have gone back into my saved project that I have ordered and it looks different to what I had ordered. Will the item be printed with my final changes?

The canvas that is printed by the lab will be exactly as the project was at the time that you placed it in your Shopping Cart. When you have completed a project we strongly suggest you SAVE your project before clicking Next to send it to the shopping cart to be ordered. This way, your saved project will include any changes made since you last pressed "Save". Your saved project will then appear the same as the project you have ordered.

How do I clean my canvas print?

Do not use water or cleaning fluids to clean your canvas print. To remove dust from your canvas print, vacuum gently using a soft brush attachment

Calendars

Can I change the start date of my calendar once I have started my project?

Once you have started a project you cannot change the start date of your calendar. If you go back to the start of your project to change the start date, you will lose the progress of your project. Please save the project you were working on and start again, using a new project. You can use your original saved project as a visual reference for recreating it.

Can I upload and add more photos to my calendar after starting my project?

Once your project is underway, you can click the 'Load more' button and follow the prompts to upload and add more images to be used in your project.

A yellow exclamation mark (!) or a red cross (X) appears on my photo on the screen. Why is that?

The yellow exclamation mark and red cross are warnings that the image that you have used for your calendar are of a low resolution, which may give poor results when printed. We strongly suggest that you do not proceed with your order if these warnings appear. To continue with your order, either reduce the size of the image until the warning disappears or try uploading a larger size image.

How do I create slightly different versions of the same calendar?

To create and save different versions of a calendar, complete your first item, save and name the project, and finalise your order which will place it in your Shopping Cart. From the Shopping Cart click 'Edit'. You must give this next project a different name to the first project and consequently save any changes to the new project. These named, saved projects should also appear in your calendar saved projects areas when you go back to the Main Menu. When you have made your amendments, complete your second book and then order both versions from the Shopping Cart.

I have gone back into my saved project that I have ordered and it looks different to what I had ordered. Will the item be printed with my final changes?

The calendar that is printed by the lab will be exactly as the project was at the time that you placed it in your Shopping Cart. When you have completed a project we strongly suggest you SAVE your project before clicking Next to send it to the shopping cart to be ordered. This way, your saved project will include any changes made since you last pressed "Save". Your saved project will then appear the same as the project you have ordered.

I have accidentally deleted a project that I have already ordered. Can I order more copies?

Photo-Gifting

I cannot see the finished gift on the screen, have I done it right?

With photo gifts, you are required to drag your image into the work area and then position or edit it as required. What is visible in the work area will be printed on the item you have chosen.

A yellow exclamation mark (!) or a red cross (X) appears on my photo on the screen. Why is that?

The yellow exclamation mark and red cross are warnings that the image that you have used for your gift is of a low resolution, which may give poor results when printed. We strongly suggest that you do not proceed with your order if these warnings appear. To continue with your order, either reduce the size of the image until the warning disappears or try uploading a larger size image for your order.

How do I add text to a photo-gifting item?

Create your photo-gifting item and add your photo as normal.
Click on the Text tool in the toolbar on the left of the work area. "Add Text" will appear in the work area, surrounded by a blue border.
Insert your text in the text box provided
You can also change the font style, colour, size and alignment as required.
If you decide that you do not want to keep the text in your project, select the text by clicking on it once, then click the Delete button.